Our Shipping Policy
At Lucia Fashion LLC, we are dedicated to getting your favorite clothing, shoes, jewelry, and makeup to you as quickly and efficiently as possible. This policy outlines everything you need to know about our shipping process.
Shipping Options & Delivery Times
We offer standard shipping for all orders. Shipping costs are calculated at checkout and vary based on your order's destination and the type of items in your order. Orders are processed within 2–5 business days. Estimated delivery times depend on your location and the carrier, and please note that delivery times are not guaranteed.
Shoes & Footwear Shipping
Please note that shoes are shipped securely **without the original box** to reduce shipping weight and ensure safe delivery. Each pair is carefully packaged to protect the item during transit.
Where We Ship
Currently, Lucia Fashion LLC ships exclusively to addresses within the United States and Puerto Rico. We are working to expand our shipping capabilities to serve more regions in the future.
Order Preparation Time
We strive to process and prepare your orders efficiently. Please allow 2–5 business days for your order to be processed and made ready for shipment. You will receive a shipping confirmation email with tracking information once your order has left our facility
Damaged or Defective Items
We are committed to ensuring your items arrive in perfect condition. If you receive a damaged or defective item, please contact us within 48 hours of delivery. You can reach us through our Contact page. Please include your order number, a detailed description of the issue, and clear photos of the damaged item. Upon review and confirmation, we will offer a replacement or a full refund. Please note that all other sales are considered final.